Privacy Policy

1. About This Policy

1.1 This Privacy Policy applies to all personal data collected, processed, and stored by rezeki99 in connection with the rezeki99.co website, mobile platform, and all associated services ("the Platform").

1.2 rezeki99 acts as the data controller for personal data submitted by players and visitors. As a licensed gaming operator, rezeki99 processes personal data in compliance with its international gaming authority licensing obligations and applicable data protection frameworks, including the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1.3 By registering an account on rezeki99 or continuing to use the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree, please discontinue use of the Platform.

2. Data We Collect

rezeki99 collects the following categories of personal data:

Category	Examples	Purpose
Identity Data	Full name, date of birth, MyKad / passport number	Account registration, KYC, age verification
Contact Data	Email address, mobile number	Account communications, 2FA, support
Financial Data	Bank account details, e-wallet identifiers, transaction records	Deposits, withdrawals, AML compliance
Technical Data	IP address, device type, browser, session tokens	Security, fraud prevention, platform optimisation
Usage Data	Games played, bets placed, session duration, pages visited	Responsible gaming monitoring, personalisation
Communications Data	Support ticket content, live chat logs, survey responses	Customer service, complaint resolution

2.1 rezeki99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where explicitly required by law or licensing regulation.

3. How We Collect Data

rezeki99 collects your personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically as you interact with the rezeki99 Platform, including via cookies, log files, and session tracking technologies.
• Third-party sources: Identity verification providers, payment processors (such as FPX, Touch 'n Go eWallet, and Boost), and fraud detection services may share data with rezeki99 for compliance and security purposes.

4. How We Use Your Data

rezeki99 uses personal data for the following purposes:

• To create, maintain, and administer your player account
• To process deposits, withdrawals, and bonus transactions in Malaysian Ringgit (MYR)
• To verify your identity and age (21+ requirement) in compliance with our licensing obligations
• To prevent and detect fraud, money laundering, and other prohibited conduct
• To monitor player activity for responsible gaming purposes and to enforce deposit limits or self-exclusion requests
• To communicate with you regarding your account, transactions, promotions, and platform updates
• To improve the rezeki99 Platform, personalise your experience, and develop new features
• To comply with applicable laws, regulatory requirements, and court or government orders

4.1 rezeki99 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where required for fraud prevention or mandatory regulatory screening.

5. Legal Basis for Processing

rezeki99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the player account agreement — account creation, payments, game participation, and support.
• Legal obligation: Processing required to comply with anti-money laundering (AML) laws, KYC regulations, and our gaming licence conditions.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and responsible gaming monitoring — where our interests do not override your fundamental rights.
• Consent: Processing for marketing communications, where consent has been expressly given and may be withdrawn at any time.

6. Sharing Your Data

6.1 rezeki99 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.

6.2 rezeki99 may share your data with the following categories of recipients, strictly for the purposes identified:

• Payment processors: Maybank2u, CIMB Clicks, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX — to process financial transactions
• KYC and identity verification providers: To verify your identity and age in accordance with licensing requirements
• IT and hosting service providers: Who process data on our behalf under strict data processing agreements
• Regulatory and law enforcement authorities: Where disclosure is required by law, court order, or our gaming licence conditions
• Gaming licence authority: As required under our international gaming authority licensing framework

6.3 All third parties with whom rezeki99 shares personal data are required by contract to implement appropriate data security measures and to use the data solely for the specified purpose.

7. Cookies and Tracking Technologies

7.1 rezeki99 uses cookies and similar technologies (including session tokens and local storage) to operate the Platform, remember your preferences, maintain your logged-in session, and analyse usage patterns.

7.2 The following types of cookies are used on the rezeki99 Platform:

• Essential cookies: Required for the Platform to function — session management, login authentication, and security tokens. These cannot be disabled.
• Functional cookies: Remember your language, currency, and game preferences between sessions.
• Analytics cookies: Collect aggregated, anonymised data on how players use the Platform, used to improve features and navigation.

7.3 You may manage non-essential cookies through your browser settings. Disabling cookies may affect some functionality of the rezeki99 Platform.

8. Data Security

8.1 rezeki99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS encryption for all data in transit between your device and the rezeki99 Platform
• Encryption of sensitive data at rest, including financial data and identity documents
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and penetration testing of the rezeki99 infrastructure
• Two-factor authentication available on all player accounts

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rezeki99 will notify affected players and, where required, the relevant supervisory authority within the timeframes prescribed by applicable law.

9. Data Retention

9.1 rezeki99 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and licensing obligations. Typical retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of 5 years following account closure, as required by AML regulations
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial record-keeping requirements
• Support communications: Retained for 2 years from the date of closure of the relevant support ticket
• Marketing consent records: Retained until consent is withdrawn, plus 12 months thereafter

9.2 Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you.

10. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data rezeki99 holds about you:

• Right of access: You may request a copy of the personal data rezeki99 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where retention is no longer justified, subject to our legal and regulatory retention obligations.
• Right to restrict processing: You may request that we limit processing of your data in certain circumstances.
• Right to data portability: You may request your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (e.g. marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on our legitimate interests.

10.1 To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receipt of your request. We may require identity verification before processing access or deletion requests.

11. Children and Minors

11.1 The rezeki99 Platform is strictly intended for adults aged 21 years and above. rezeki99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided personal data in connection with a rezeki99 account, we will take immediate steps to close the account and delete the associated data. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].

12. Third-Party Links

12.1 The rezeki99 Platform may contain references to third-party services, such as payment providers. This Privacy Policy applies solely to the rezeki99 Platform. rezeki99 is not responsible for the privacy practices of third-party services and encourages you to review their respective privacy policies before providing personal data to them.

13. Changes to This Policy

13.1 rezeki99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or legal obligations. Material changes will be communicated to registered players via email or in-platform notification. The "Last updated" date at the top of this page will be revised accordingly. Continued use of the Platform after the effective date of any change constitutes acceptance of the updated Policy.

14. Contact Us

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data rezeki99 holds about you, please contact our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: Available 24/7 inside your rezeki99 account dashboard

14.2 We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 calendar days. Complex requests involving large volumes of data may require additional time, in which case we will notify you of the extended timeline.